As we often have our hands in the dirt, we sometimes take a little longer to respond to messages. To help you more quickly, we invite you to first consult this FAQ, where you will find answers to the questions we are asked most often.
Yes! All pieces created in our ceramics studio are microwave and dishwasher safe for practical, stress-free use.
Yes, at a low temperature. Always start with a cold oven and let the pieces cool down gently before removing them. Avoid placing them directly on a hot surface.
In our pottery studio, each piece is handmade using traditional methods, without molds. Shapes, sizes, textures, and colors may therefore vary slightly. It is this singularity that makes every creation unique.
For a custom order made in our ceramics studio, please allow 6 to 8 weeks. For orders from our regular collection, we ship within 7 days of receiving your order.
Yes! Select the in-store pickup option and come visit us at 28 Rue Principale Sud, Sutton, Friday to Sunday from 10 a.m. to 5 p.m.
We ship within Canada only. For any other destination, please email us at info@lulobaceramics.com for a personalized quote.
Contact us at info@lulobaceramics.com. If delivery is not confirmed or your package is not trackable upon receipt, we will replace your purchase at no extra charge.
Report it within 48 hours. Send us a photo of the item in its original packaging, along with the documents required for insurance, within 15 days of delivery. Shipping costs are covered by us.
You may return or exchange any piece from our regular collection within 30 days of the purchase date. Items must be intact, unused, and returned to our ceramic studio. For any custom order, no exchange or refund is possible.
Yes! Our ceramic studio offers pottery classes for all levels, located in the heart of Sutton, in the Eastern Townships. Whether you are a beginner or looking to deepen your practice, we have a session for you.
Visit our Pottery Classes page to see available sessions. If a class is full, sign up for the waiting list — if a spot becomes available, we will contact you.
14 days or more in advance: full refund, or transfer to another session.
Less than 14 days: 50% refund. If we fill your spot, the remaining amount will be refunded to you.
Less than 48 hours: no refund or transfer.
Yes. All registrations can be transferred before the start of the course, provided you inform us in advance at info@lulobaceramics.com
A missed class cannot be made up, transferred, or replaced. For short sessions, your attendance at every class is essential.
For now, the studio is operating at full capacity between production and pottery classes. It is a creative space above all, and with the number of students, we are unfortunately unable to accommodate open studio practice.
For any questions regarding classes, orders, firing services, or other information, if you haven't found your answer above, please write to us.
Please note the shop's opening hours:
Friday: 10 a.m. to 5 p.m.
Saturday: 10 a.m. to 5 p.m.
Sunday: 10 a.m. to 5 p.m.
Professional member of the
Conseil des métiers d'art du Québec
since 2023.
