Refund policy

Easy returns

Every piece we create moves from the artisan's hands to your door with the utmost care. Here is everything you need to know to ensure your order arrives smoothly and that your exchanges or returns are simple and straightforward.

What is your exchange and return policy?

You may return or exchange any piece from our regular collection within 30 days of the purchase date. Pieces must be intact, unused, and returned to Luloba Céramique.

Upon receipt, we will process the exchange or refund as soon as possible. However, we reserve the right to refuse a return if the piece is not in its original condition or if it has been used. Return shipping costs are the responsibility of the buyer.

Please note that for any custom orders or items outside of regular production, no exchanges or refunds are possible.

What are your guarantees?

We are not responsible for the replacement or refund of pieces broken by the customer. Pottery pieces are fragile by nature and require more care than commercial products.

If a piece breaks due to a manufacturing defect, we will replace the piece at our expense. A photo of the broken piece along with the sales receipt must be emailed to info@lulobaceramics.com within 6 months of the date of purchase.

We reserve the right to determine whether the breakage is due to an accident or a manufacturing error.

Cancellation policy

Our cancellation policy ensures fairness for all, while recognizing the work invested in class preparation and the presence of quality instructors.

Thank you for your understanding.

What is the refund policy if I need to cancel a class?

Cancellation 14 days or more in advance

Full refund. It is also possible to transfer your registration to another class, if spots are available.

Cancellation less than 14 days in advance

50% refund of the class fee. If we manage to fill your spot before the class begins, the remaining amount will be refunded to you. It is also possible to transfer your registration to another class, if a spot is available.

Cancellation less than 48 hours in advance

No refund or transfer. We recommend trying to find someone you know to take your place if this occurs.

Can I transfer my registration to another student?

Yes, someone can take your place.

All bookings can be transferred to another name before the start of the class, provided that we are notified in advance. Please let us know if your spot will be taken by someone else by sending an email to info@lulobaceramics.com

What happens if I miss a class?

It is your responsibility to attend your class.

A missed class cannot be made up, transferred to another session, or replaced by joining another group. For short sessions, your attendance at every class is essential. No refunds are offered for missed classes.